Welcome to CNC ProtoLab, a service of JS Hardware Tech Co., Ltd., specializing in CNC machining, injection molding, sheet metal fabrication, and 3D printing. We have more than 12 years of experience offering prototyping and on-demand production services.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website https://www.cncprotolab.com (“Site”).

2. Information We Collect

We collect information in order to deliver, improve, and protect our services:

• Personal Information You Provide: such as name, email, phone number, company name, and project details when you register or send inquiries.
• Technical and Usage Data: including IP address, device type, browser type, pages visited, referring URLs, and access times, collected using cookies or browser logs.
• Third-Party Information: information from external sources such as analytics tools, advertising partners, or public records.

3. How We Use Your Information

We use your data for the following purposes:

• To respond to inquiries, provide quotes, and fulfill orders.
• To operate and maintain our Site and produce reports on usage.
• To improve our services, customize content, and deliver relevant communications like newsletters.
• To meet legal, security, and compliance obligations.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share data with:

• Service Providers: such as payment processors and analytics vendors, who act on our behalf.
• Legal or Government Authorities: as required by law or to enforce legal rights.
• Corporate Affiliates: for internal group operations and compliance.

5. Data Retention

We retain personal data only for as long as needed to fulfill the purposes described above or until required by law. When data is no longer necessary, we delete or de-identify it in a secure manner.

6. Your Rights & Choices

Depending on your location and applicable privacy laws (e.g. GDPR, CCPA, CPRA, PIPEDA), you may have the following rights:

• Access or Portability: request a copy of your personal data.
• Rectification: correct inaccurate or incomplete data.
• Deletion: request the removal of your personal data.
• Restriction or Objection: limit or object to certain processing (e.g., direct marketing).
• California residents: the right to opt out of the sale of personal data (not applicable if we don't sell data).

To exercise these rights, please contact us using the details below. We may require verification steps to confirm your identity or authority to make such requests.

7. Cookies & Tracking Technologies

We and our partners use cookies and similar technologies to enhance your experience, analyze trends, and track visitor activity. You can manage cookie preferences through your browser or via any consent settings provided on our site.

8. Security Measures

We implement reasonable physical, administrative, and technical safeguards—such as encryption, firewalls, and access controls—to protect your personal information. Although no system is entirely risk-free, we strive to protect your data from unauthorized access or disclosure.

9. Children's Privacy

Our services are intended for use by adults (18 years and older). We do not knowingly collect information from minors under 18. If you believe we have collected data from a minor, please contact us immediately and we will delete it.

10. International Transfers

As a global company, we may transfer personal data to jurisdictions outside your country, including Hong Kong or other international affiliates. In such cases, we use legally recognized safeguards such as standard contractual clauses.

11. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date above will reflect the latest version. If changes are material, we will provide prominent notice (e.g. via email or on our homepage).

12. Contact Us

If you have questions, requests, or concerns about this policy or our data practices, please contact us: